IYogi Press Release: iYogi Acquires Clean Machine Inc.

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.

Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."

"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",

said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI

Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.ca.

ABOUT CLEAN MACHINE

Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.

CONTACT:

iYogi Contact
Vishal Dhar
President Marketing
iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net

The Press Release is available at its source: iYogi acquires Clean Machine Inc.

Microsoft Outlook Inbox; Integrates Yahoo

Xobni, today released a product that integrations with Web services, Yahoo! eMail, Facebook Platform and Hoover's, as well as improvements to its Skype integration. These strategic outlook integrations support and expand on Xobni's June announcement, incorporating key contact information from LinkedIn's massive network of business professionals into the Xobni sidebar.

The integration of Yahoo! eMail is scale implementations using Yahoo! eMail's APIs and makes it easy for Yahoo! users to preview their Yahoo! eMail messages and search their email and contacts from within Outlook for free. With hundreds of millions of users worldwide, Yahoo! Mail is one of the world's most popular Web email services, and now Yahoo! eMail users have a solution to preview their messages from Outlook, along with all the benefits and convenience of Xobni.

"This is a terrific use of our open Yahoo! eMail APIs, and we think desktop Outlook suppot users in the workplace will find great value in being able to preview their Web email from Outlook using the Xobni sidebar. One of our goals in help opening up Yahoo! eMail is to make it even more ubiquitous, so that people can access their Web email from wherever it's most convenient. Ultimately, we think people will become even more engaged with outlook Yahoo! eMail the more easily they can access it," said John Kremer, vice president, Yahoo! eMail.

Each of Xobni's new information help providers are leaders in their respective fields-Yahoo! eMail is one of the most popular Web email help services in the world; Facebook outlook is the largest social network in the world; Hoover's provides the broadest set of proprietary, rich insight into worldwide companies, industries and people; and Skype is the leading global internet communications company.

"As inbound communications volume skyrockets, people outlook are getting hammered with messages from social networks, personal email addresses and other Web services," said Matt Brezina, co-founder of Xobni. "These collaborations with leading Web companies outlook are Xobni's latest outlook efforts toward helping people process relevant information about their contacts, stay informed and connected to important people in their network, and quickly take actions on that information."

Each new service is opt-in and brings valuable features into Xobni's Outlook help product. Icons for each service appear in an easy toggle format within the Xobni sidebar, so users can decide which services they want to use. New capabilities of Xobni's sidebar include:

As proof that people are looking for a solution to email outlook overload, over 1 million people have downloaded Xobni in the 6 months since its public launch. Xobni's integrations with industry leading outlook email data providers are finally pushing email toward the 21st century, which is why Walt Mossberg recently wrote that Xobni makes Outlook "faster and more useful." With Xobni's simple inbox sidebar, 85% of users report spending less time searching for people, contact information, emails and attachments, and more time getting work done.

The Radicati Group, is a outlook email help canada research firm, saying that 210 billion emails are sent every day, and are expecting that by 2012 that number will grow to 419 billion. That match growth means there is overload of information , and xboni is helping to solve this problem.

Source:http://in.sys-con.com/node/754159

Windows Small Business Server 2008

his is an impressive update to Microsoft's Small Business Server that packs a big punch. However, it may be overkill for a lot of companies and isn't quite as easy to manage as it first appears.

Microsoft's new Windows Small Business Server 2008 has launched for small buisnesses it is very good for small buisnesses , because it has lots of feature for small buisnesses , but it is not cheap , because you need microsoft windows vista canada experts to fully utilize the whole features.

In SBS 2008 you get versions of key Microsoft vista products, notably Windows Server 2008 and Exchange Server 2007, and you will also get full microsoft windows IT support staff ,

There is two editions are available, Standard and Premium, both are in Windows Server 2008 OS. Microsoft vista windows Exchange Server 2007 is provided for email, with SharePoint Services 3.0 for collaboration . The Standard Edition ($1,089 or ~AU$1700) installs from a single DVD.

Web-based access to shared resources is the order of the day in Small Business Server 2008.

SQL Server 2008 is included in windows server 2008 so you get two benefits from one investment (from $1,899 or ~AU$2960). A second vista copy of Windows Server 2008 is also included in vista order to run this on a separate vista host server, if required. There is also many new features in vista like Hyper-V virtualisation, this is also covered in licence.

A full copy of Windows Server 2008 is provided in SBS 2008. You can use all its options, including the Hyper-V hypervisor.

The code is very light means you means it will install in few minutes. It also does not ask too much questions which it was doing before this . Exchange is pre installed vista complete with Outlook Web Access (OWA). The most common server roles and features required by small businesses are also configured during the setup process. An internal web site and remote web workplace are also created.

SBS 2008 users get a shared calendar plus email via Outlook Web Access and the standard Outlook client.

The server console comes in for a major facelift, with separate tabs for the main options making it a lot easier to navigate. A number vista of new and improved wizards help vista with common tasks like adding new users, creating new shares and web sites. Reporting tools are integrated too, along with a backup facility — although you can only take backups to external hard disk, and the backup and recovery options are limited compared to third-party alternatives.

SBS 2008 has built-in backup, but its functionality is limited compared to specialist third-party alternatives.

Source: http://www.zdnet.com.au/reviews/software/os/soa/Windows-Small-Business-Server-2008/0,139023442,339293255,00.htm

C-MAIL Launches 'Smart' Email Productivity Solution Designed To Help Business and Government Users Solve the Email Overload Problem and Speed Decision

NEW YORK, Oct. 27 /PRNewswire/ -- C-MAIL(TM) Corporation a provider of email productivity solution today launched a new service related to email , with this service people will be able to manage email's more efficiently , this service can be installed backside of the firewall , this service can be used by big organizations to small organizations and also government organizations.

C-MAIL is a user-friendly, intelligent SaaS add-in to Microsoft Outlook support canada that automatically and dynamically prioritizes email messages. C-MAIL's patent-pending algorithms work in the background taking into account users' clicking behavior, past email history, configurable company business rules, and various other optional user input. This dynamic prioritization and "smart" learning results in superior accuracy of email prioritization - and relieves the burden of endlessly sifting through email, thus saving precious time and enabling faster decision-making on important email. Easy to learn and quick to set-up, C-MAIL functions without modifying Outlook's email rules, folders, or archiving policies.

"Most email overload solutions available today rely on static rules-based technology and are limited to individual PC software that cannot effectively keep up with or adapt to the speed of business," said Manish Sood, CEO of C-MAIL Corp. "We developed C-MAIL's globally scalable solution specifically targeting the email productivity and reporting needs of corporate users. C-MAIL applies a fundamentally different technology consisting of dynamic prioritization of email, intuitive learning capabilities from individuals and groups, single-click workflow, meaningful email analytics, security and privacy controls, and enterprise-grade reporting. The benefits of using the service speak to the strong value proposition."

C-MAIL's patent-pending technology automatically analyzes individual and company email data to map organizational social networks, providing end-users and managers alike with a better sense of communication bottlenecks, productivity benchmarks, and key performance metrics. With C-MAIL, users can gain immediate efficiencies from the start. By analyzing the solution's robust real-time metrics and intuitive reporting, users can improve overall productivity, speed of decision-making, customer service, group collaboration, knowledge management, and efficient email data archiving.

"For many workers, the inbox becomes a cluttered and very unfocused to-do list resulting in excess time spent either determining which emails are high priority or constantly searching for actionable emails - which in turn becomes a very inefficient way to do business," said Sood. "Recent studies have shown that one minute of interruption can cost 15 minutes of lost productivity. With nearly half of your workday spent reviewing and managing email, the majority of which are non-urgent, businesses in today's economy need a 'smart' productivity solution that ensures that the workforce is clearly focused on business priorities - C-MAIL is that very solution."

Source: http://uk.sys-con.com/node/724229

Microsoft Outlook: 9 Things You Didn't Know You Could Do

1. Open Calendar, Contacts, or Task List in a separate window
Tired of clicking on the navigation buttons every time you want to switch between your Inbox and Calendar? Right-click on any of the Navigation buttons and choose Open in a New Window, and you can keep your Calendar or Contacts open in windows of their own. They'll stay open while you deal with messages; simply use Alt-Tab to navigate between the windows.

2. Display multiple dates in the Calendar
You can display multiple, noncontiguous dates in the Calendar by going to the monthly calendar display in the upper left of the Calendar window and Ctrl-clicking on the dates you want to view. Each date you Ctrl-click will appear as a column in the main Calendar display. You can also display any continuous range of dates by dragging the mouse over a series of dates on the monthly calendar.

3. Customize the flag and category icons
You probably already use the flag icon in the Inbox message list to remind you of messages that you'll need to look at in the future, or the category icon to help organize your mail. (The flag icon appears at the far right of each entry in Outlook's message list; the category icon is the rounded square just to the left of the flag icon.) You can specify which color flag or which color category will appear by default when you click on those icons. Simply right-click on any flag or category icon, choose Set Quick Click…, and select the category or flag that you want to use as the default.

5. Modify Outlook's menus
Do you want the commands you use most often to appear at the top of Outlook's menus? Just choose Tools | Customize, then the Commands tab, and click Rearrange Commands... In the dialog that opens you can move menu items up and down in the list, delete items you don't use, and add ones that you want. You can also save time by specifying "accelerator keys" that will launch a menu item when you type a single letter while that menu is open. To change or create an accelerator key for a menu item, click Modify Selection in the Rearrange Commands dialog, and insert an ampersand (&) immediately before the letter in the menu item that you've chosen to serve as the accelerator key.

6. Add holidays to your Outlook calendar
If your company observes religious holidays, or observes the same holidays honored in a head office in another country, you can add those holidays to the Outlook calendar. Use Tools | Options; on the Preferences tab, click Calendar Options…, then click Add Holidays…, and place check marks next to the national or religious holidays you want marked in your calendar.

7. Insert calendar data into your e-mail
If your e-mail account is on a Microsoft Exchange server and you're writing to someone else who uses the same Exchange server, you can insert data from your calendar into an e-mail. In the message-editing window, go to the Message ribbon (selected by default), choose Calendar from the Include group, and specify the time period and level of detail that you want to include. This option isn't available if your account is on a POP or IMAP server.

8. Add a contact from an e-mail message
To add the sender of an e-mail message to your Contacts, go to the message itself (not the entry in the message list), right-click on the sender's name, and choose Add to Outlook Contacts.

9. Get rid of unwanted add-ins
Keep Outlook 2007 sleek and fast by removing add-ins that other software installs with asking your permission. Go to Tools | Trust Center… then click on Add-ins, find the Manage: item at the foot of the window, make sure that COM Add-ins is the current item, and click on Go…. From the COM Add-ins dialog you can disable an item by clearing its check box, or remove it entirely by clicking Remove.

source: http://www.pcmag.com/article2/0,2817,2332279,00.asp

Outlook Technical Support services in canada

After a 97-minute phone call with Bellsouth today and about a 43-minute call yesterday, I have decided to come one step closer to being “Off the grid”.

I have been with Bellsouth forever (I mean, there are so many other choices here in the Southeast, right?), but I have also been a customer of their DSL product for about three or four years with few, if any, problems. I was even on their dial-up plan for about three years before that. All in all, I have been pretty satisfied with them, unless I had to call customer support (God help you if you ever have to).

I use Outlook 2007 as my e-mail client at home. I’ve used it with Bellsouth for a while and I use it at work and love it. Last night, for the first time, I found I could no longer send e-mails, but could receive just fine. It is also worth nothing that Bellsouth/AT&T have no instructions for Outlook support 2007 on their Web site, and their tech support reps' latest instructions are Outlook 2003. I found it comical.

This obviously being a port 25 issue, I naturally called Bellsouth to have them offer me a solution. I’ll sum up their solution in a few words (which took me almost an hour to get):
When the tech couldn’t figure out the problem, they sent me to a “higher level” tech, who would gladly charge me extra money to diagnose the problem. It was their pay tech support.

Thanks, but no thanks. I declined.

It was nearing 8:00 PM and I wanted to play the husband role and spend time with my wife so I ended the call.

Today, I came home early from work to tackle this issue again. After 97 minutes and talking with five, maybe six people (none of whom could understand the issue or seemed to know much about this port 25), here is summation of the support I got.

Outgoing e-mail uses something on the Internet called a “port,” specifically port 25. Since my regular readers don’t claim to be all too technical in this regard, I won’t try and confuse you, but the bottom line is that Bellsouth/AT&T have been dropping their residential customers from using this port to send mail since 2003. My time ran out in late 2008 I guess. Their reasoning was that spammers find it easy to relay spam/junk mail through this port, and since Bellsouth business customers complained about spam (to which I'd say, “welcome to the Internet”), Bellsouth shoved the residential customers in the corner, told them to shut up and stop crying, and catered to the business customers. And as we all know, spammers will never find a new way to send spam e-mail now that port 25 is closed (yeah, right).

source: http://blogcritics.org/archives/2008/10/11/024643.php

Desktop outlook support

Google Desktop is een zoektool en doet zijn werk op Windows 2000, XP en Vista. Het kan onder andere zoeken naar informatie in e-mails, chats, webhistorie en verschillende soorten documenten en mediabestanden. Daarnaast indexeert deze zoektool verwijderde bestanden en verschillende versies van bestanden zodat wanneer een bestand per ongeluk gewist wordt de informatie via Google Desktop in veel gevallen kan worden teruggehaald. Het bevat tevens een sidebar waar zogenoemde gadgets ingezet kunnen worden zonder deze apart te installeren. De gadgets bestaan uit onder meer een nieuwslezer, weerberichtmelder, rss- en atom-reader, kladblok en een mediaspeler. Ook kunnen aparte gadgets worden binnengehaald waarmee de functionaliteit van de sidebar uitgebreid wordt. Voor meer informatie verwijzen we jullie door naar deze pagina. De ontwikkelaars hebben enkele dagen geleden versie 5.8.809.8522 uitgebracht en voorzien van de volgende blogpost:

Google Desktop 5.8 for Windows: increased performance

We love getting your feedback, and one of the themes that has cropped up in the Google Desktop Help group is that you want a lighter, faster product. We heard the message loud and clear and decided that the Google Desktop 5.8 for Windows release would be based entirely on performance.

In true Google fashion, we took a data-driven approach: Measure, then analyze, fix the most important issues and lowest hanging fruit, then rinse, lather and repeat.

First, we built performance tests that simulate a typical user's behavior when using Google Desktop and measure the time spent on actions such as starting up, shutting down, searching, adding a gadget, adding a new document to the search index, and so forth. We then took a page from the Google Chrome playbook by running the performance tests automatically for every single change we made to the software, on dozens of machines each time so that an average of the time measurements from all of them would give us a reliable comparison against previous versions.

Next, we refined an option that helps us improve the product, with your agreement. To send us information about problems you might experience, you can opt in to our error reporting system. If you have opted in, the system will send us anonymous diagnostic information about such events as crashes. In the new version, we improved this system to also detect and report situations where our product could be making your computer slow to respond.

We've learned a lot from these two new sources of data. The performance measurement system enabled us to discover some seemingly small changes that had a major impact on performance. We've been able to immediately fix changes that decreased performance, and learn from changes that improved performance. For example:

• We found a way to cut memory usage during startup by about 50%.
• Shutdown now happens five times faster, and we were able to avoid a seemingly innocuous state that would have almost doubled startup time.

From automated error reports sent by our beta testers, we learned that while Google Desktop generally performs very well, certain types of usage and some interactions with 3rd party software can trigger problems. We've made dozens of improvements based on this data. Here are some examples of what we've been able to fix:

• A few obscure cases where interaction with third party software could slow the computer down when certain types of files were being added to the search index.
• A rare issue that could cause slower computers to become temporarily unresponsive during Google Desktop startup.

We still weren't satisfied, so we analyzed the design of our software to find ways to improve it. This led us to make a few more changes:

• We realized that with the hundreds of Google Desktop Gadgets available from third parties, there is always the possibility that one of them performs badly. To help you deal with this, we added a system that detects when a gadget is causing your computer to perform poorly, and asks you whether to remove the gadget. While we were at it, we added proactive security measures that prevent malicious gadgets from stealing information from other gadgets, and we made changes that allow Flash programs such as interactive games to be embedded in gadgets; for certain types of gadgets this can be a lighter weight approach than previously possible.
• To reduce memory usage, increase stability and reduce memory fragmentation, we reduced the number of different processes that Google Desktop runs, and we now recycle some of our processes frequently (just like Google Chrome).
• Microsoft Outlook users will be glad to hear that we've reduced memory usage while at the same time improving the coverage and increasing the stability of our Outlook support.

We've had a fun and rewarding time improving performance, because at every step of the way we were sure that you would enjoy our product even more. Please give our new lighter, faster version a try. We hope you'll enjoy it.

source: http://tweakers.net/meuktracker/18512/google-desktop-588098522.html